At Flower Delivery Woking, we take great pride in delivering only the freshest flowers to homes and businesses throughout Woking and the local area. Our commitment is reflected in every bouquet, arrangement, and floral gift we deliver. As a trusted local Woking florist, your satisfaction is our top priority. If you experience any issues upon receiving your flowers, please read our policies below to understand how we can help.
If your flowers arrive damaged or do not match our high standards for quality, we sincerely apologise for the inconvenience. To help us resolve the issue promptly, please contact our team as soon as possible upon receipt of your order. Providing clear photographs of any damage will assist us in taking swift action. We strive to ensure that every delivery stands out for its freshness and beauty, and will work with you to make things right.
We guarantee our flowers will be fresh and vibrant for a minimum of five days from the time of delivery, provided they are cared for according to our instructions. If your blooms fail to meet this standard within the first five days, please let us know promptly. Our fresh flowers guarantee in Woking is one more reason local residents and businesses trust us for their floral needs.
If your order arrives incorrectly, is damaged, or does not meet our freshness standards, you have the choice of a full refund or a replacement order. Please notify us within 24 hours of delivery so we can review your case and provide remedy as quickly as possible. We handle all issues with care and professionalism, ensuring you enjoy a hassle-free experience. Refunds will typically be processed using your original method of payment and may take 3-5 days to appear, depending on your bank's policies. Replacement flowers will be hand-delivered at the soonest opportunity, at your convenience.
We welcome all feedback and take complaints very seriously. If you are dissatisfied with our service or product for any reason, we encourage you to contact us with details including your order number and a description of your concern. We will acknowledge your complaint within one business day and aim to resolve most issues within three business days. Our team is dedicated to ensuring all customers in Woking receive the excellent floral quality and service they deserve.
As a well-established Woking florist, Flower Delivery Woking values the trust placed in us by our customers. We understand how special sending and receiving flowers can be, which is why we go above and beyond to ensure every delivery meets your expectations. Should you ever need assistance, you can rely on our friendly local team for help and support. Thank you for choosing Flower Delivery Woking—serving households and businesses across our community with pride!
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