These Terms & Conditions (“Terms”) govern your use of our flower delivery services within Woking and the surrounding areas, provided by Flower Delivery Woking. By placing an order through our website or via telephone for flower deliveries in Woking, you agree to be bound by these Terms. These Terms are intended to ensure clarity regarding your rights and obligations as a customer, as well as our role as your chosen flower delivery provider.
These Terms apply to all individuals and businesses ordering flower arrangements, bouquets, plants, or gifts from Flower Delivery Woking, for delivery in Woking and adjacent locations. Where you are acting on behalf of a business, your agreement shall also bind your business entity. These Terms apply to online orders, telephone orders, and any other order method unless agreed otherwise in writing.
Our order process for flower delivery in Woking is designed to be quick and straightforward, ensuring that your special moments are celebrated with timely floral arrangements. The process is as follows:
All prices displayed for our flower delivery services in Woking are stated in pounds sterling (£) and include Value Added Tax (VAT) where applicable. Delivery charges, packaging, and any optional extras will be clearly outlined prior to order payment.
We accept payments via major credit/debit cards and, where provided, alternative secure payment methods. Your payment must be authorised and received in full before your order can be processed and dispatched. Orders are only considered confirmed and scheduled for delivery upon successful payment authorisation.
If a payment is declined or subsequently revoked, your order will not be processed, or if already dispatched, we reserve the right to recover goods or seek payment through appropriate means.
We aim to deliver across Woking and the surrounding areas on your selected date. Standard deliveries are typically made between 8:00 and 18:00. If the recipient is unavailable at the point of delivery, we may, at our discretion, attempt to leave the flowers with a neighbour, at a safe location, or return them to our shop for collection or redelivery. A delivery note or card will be left to advise the recipient accordingly. In case of an unavoidable delay, we will endeavour to notify you promptly.
Please note that certain remote addresses may not be eligible for same-day delivery or may incur additional delivery charges; this will be indicated during the order process.
While we make every effort to deliver high-quality flowers on time, circumstances beyond our control (such as severe weather, unexpected road closures, or acts of God) may impact delivery times. We cannot be held liable for such delays, although we will always strive for swift resolution.
On occasion, it may be necessary to substitute certain flowers or packaging materials due to seasonal availability, quality issues, or supplier disruptions. Any substitutions will always be of equal or greater value and as close as possible to the intended style. If a significant change is required, we will attempt to contact you for approval prior to dispatch.
If you wish to cancel or amend your order for flower delivery in Woking, please contact us as soon as possible. Cancellations or significant amendments are accepted up to 24 hours before the scheduled delivery date for standard arrangements. For bespoke or specially ordered products, at least 48 hours’ notice may be required.
If notice is not given within the relevant timeframe or if your order has already been prepared/dispatched, we may not be able to process your request, or a partial refund may be offered at our discretion.
Refunds for valid cancellations will be processed promptly using the original payment method where possible. We reserve the right to deduct any reasonable administrative or processing charges as appropriate.
Your satisfaction is our priority for every Woking flower delivery. If you are dissatisfied with your delivered flowers, please notify us within 24 hours of delivery. You may be required to provide photographic evidence of any quality issues or order discrepancies. If your complaint is upheld, we will, at our discretion, offer a suitable replacement, redelivery, or refund.
Returns of perishable flowers may not always be practical or necessary. Where returns are agreed, they must be arranged promptly; flowers must be returned in their original packaging. Refunds are only issued following the return or final resolution of the issue.
You are responsible for ensuring that all recipient and delivery information is accurate and complete. Flower Delivery Woking will not be held liable for orders delayed or undelivered due to inaccuracies in the order details provided by you.
You agree not to use our service for any unlawful purpose or to send inappropriate, offensive, or harmful messages with your order.
To the fullest extent permitted by law, Flower Delivery Woking disclaims liability for any direct, indirect, or consequential loss arising from:
Our total liability for any claim in relation to a single order shall not exceed the sums paid by you for that order. Nothing in these Terms excludes our liability for death or personal injury caused by our negligence, fraud, or any matter for which it would be unlawful to exclude or limit liability.
All content, images, logos, text, and designs on the Flower Delivery Woking website are the property of Flower Delivery Woking or its licensors. You are not permitted to reproduce, copy, or use the materials for commercial purposes without explicit written consent.
We respect your privacy. Any personal data provided to us during the order process for flower delivery in Woking will be processed in accordance with UK data protection laws. Information is only used to fulfil your order, process payments, and communicate with you as necessary regarding your flower delivery.
Flower Delivery Woking reserves the right to amend these Terms & Conditions at any time. Revised Terms will come into effect immediately upon their publication on our website. We recommend that you review these Terms before each order.
If our performance of any part of these Terms is prevented or delayed due to circumstances beyond our reasonable control (including, but not limited to, natural disasters, fire, flood, strikes, or government intervention), we will be relieved from liability for failure to perform such obligations during that period, provided we notify you promptly.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or in connection with these Terms, the flower delivery order process, or our services, shall be subject to the exclusive jurisdiction of the English courts.
These Terms apply to all customers ordering for delivery within Woking and its surrounding areas. By ordering flower delivery from us, you acknowledge and accept these Terms as legally binding.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Woking, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Woking.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
